The Job That Remains To Be Done: to understand your customers’ underlying intent
Theodore Levitt, marketing professor at Harvard Business School, famously said, “People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.” Later on, the concept of Job To Be Done, AKA JTBD, was developed by Clayton Christensen (the inventor of the theory of disruptive innovation) who suggests that people are less interested in […]
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